The Veterinary Survival Show
We know that running a veterinary business can sometimes feel like you're fighting your way through a jungle of financial insecurity, HR nightmares, and overall business confusion. Our goal is to give you the ideas and tools you need to not just survive in this jungle but to thrive in the veterinary industry. By combining over 50 years of knowledge and experience with differing opinions and a little humor, we will help you get the information you need to make the best decisions for you and your veterinary business. Welcome to The Veterinary Survival Show with veterinary CPA and Certified Financial Planner Mark McGaunn and Certified Veterinary Practice Manager and practice owner Jenni George.
The Veterinary Survival Show
When to Say Goodbye: Client Edition
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Season 1
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Episode 17
Nightmare clients - we've all had them. Whether they're unwilling to pay a bill, refusing to follow your protocols, or acting inappropriately in your clinic, those clients that 'keep us up at night' are never fun. If you've ever dealt with a client and thought, "I wish I could tell them to find a new vet clinic", The Veterinary Survival Show is here to let you in on a little secret: YOU CAN! We know that saying goodbye to clients can be an uncomfortable experience, so we're here to give our listeners tips on when and how to cut ties. We'll help you learn to take control of your client base, and keep the clinic atmosphere positive. Don't miss this episode!